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Shipping & Returns

Place an order

Customers may place orders at our online storee-mail, telephone or Facebook page. 

We currently accept Major Credit Cards, Paypal, or Cash (for local pick up only). 

7% sales tax will be added for Florida.


We currently ship in US only. Buyers are responsible for any tax/vat occurred in the purchase and shipment to your country.

Domestic Shipping in US 

  • Rate is calculated by shipping weight.

  • Free Shipping for orders of $59 or more (after-discount total) . (Standard Shipping 3-7 business days)

  • Store pick up is available upon checkout.

We mostly ships via the United States Postal Service or Fedex. Most orders are processed within 2 business days. Each order can only be shipped to one address. If shipping to more than one address, a separate order must be placed for each shipping destination.

Large order or favors will be shipped in 4-6 weeks after the order is placed.

Note: Express Mail service will not be available for orders being sent to P.O. Boxes or Military APO/FPO addresses.

Local pick up is possible by appointment. Please choose "local pick up" upon check out and we will contact you for pickup time.

​Returns & Refunds

Due the nature of our merchandises, returns or exchanges are only accepted in original condition within 14 days of receiving the package. For incorrect or damaged items, please contact us within 3 days of receiving the package. Please contact us at for a Return Authorization (RA#) before sending any items to us.

Please understand that favors and custom soaps can not be returned under any circumstances. All shipping and handling fees, including gift wrap fees, are non-refundable.

Please use the original packaging to pack the items carefully. We strongly suggest you insure your shipment as lost shipments are the sender's responsibility. An invoice or packing slip must be included in all returns or exchanges .

Send all returns or exchanges to: 

Jade Soap Shop

2331 Meadowbrook Dr.

Lutz FL 33558

Attention: Customer Service Returns

After we inspect the returned items, the credit/debit card or Paypal refunds will be issued to the card that was used on the original purchase. Please retain your return shipping receipt and invoice or packing slip until you have received your refund or exchange. 


Due to the nature of handcrafted products, the size, color and shape may vary. However the average weight will be listed. We do not claim that our products have any curative, medicinal, or therapeutic properties.